Refund Policy

At Drop&Design, your satisfaction is our priority. If you find a manufacturing defect or are not satisfied with your purchase, you may request an exchange or return according to the conditions below.

Deadlines

• Dissatisfaction with the product: up to 7 calendar days from receipt.

• Manufacturing defect: up to 30 calendar days from receipt.

For visible damage (broken glass, missing parts, scratches, etc.), you must notify us within a maximum of 24 hours after delivery, providing photos or a video of the product and its packaging.

Return Conditions The product must be unused and in its original packaging, with all accessories and components included. Returns will not be accepted if the item has been altered or modified. Once the quality analysis is approved, the customer may choose to:

1. Exchange it for another product in stock.

2. Receive a refund for the value of the product.

Note: Shipping costs are non-refundable if the delivered product matches the order and is in good condition.

Warranty All products carry a 30-day warranty starting from the date of receipt. To activate the warranty, the customer must provide a clear video or photos showing the defect, along with the original packaging and the shipping label.

The warranty does not cover:

• Aesthetic damage occurring after purchase (cracked screens, scratches, dents).

• Damage caused by liquids or moisture.

• Unauthorized repair attempts or modifications.

• Natural wear and tear (scratches, oxidation, battery reduction, etc.).

Support Drop&Design does not offer technical service or authorized assistance. For any warranty management, please contact our official support team.